Mayaaland reserves the right to cancel any order without any explanation for doing so, under situation where Mayaaland is not able to meet the requirement of the order placed or during the misuse of gift coupon. However, Mayaaland will ensure that any communication of cancellation of an order, so canceled, is intimated by email or through phone within appropriate time to the concerned person and any applicable refund will be made in a reasonable time.
Can you take returns?
We only take a return if the shipped product is damaged or in case of any malfunctioning and it will be replaced with the same working Magic Trick.In Magic Tricks secret is the most important factor, sometimes props don’t look that valuable which you have paid, it’s because of the secret. A secret can have a million-dollar value with simple props. If the product you received is good but still you want to return it please contact us with a valid reason for your return, our team will try our best to understand your situation and provide you with a solution, but we cannot give 100% assurance that we will take a return.
In verified product returned cases there will be a 20% deduction in price as a restocking fee.In the case of Playing cards, only Sealed & unused playing cards can be returned.Please read the complete details of the trick before your purchase.Delivery Dispute
How do I return items damaged in transit?
You can return items if damaged in transit that you have purchased back to us via the post or to your local courier.
you need to manually visit the Indian Post or Local Courier center near you and ship the Product, we don't have a reverse pickup service Available for now.
Return / Damaged / Defective Props must be shipped back within 7 working days or else 10 % restocking fees will be applied on returned/damaged/defective products. once we receive the Damaged/Defective Trick it will be replaced with the same working Product.
In the case of Returned Products Shipping charges, we will give you shopping credits, not the cash payment.
Please note that our Return Policy applies to the return of all physical products purchased from the Mayaaland Online store.
Delivery disputes
If In case you have not received the delivery and courier team showing The Package Delivered, please inform Mayaaland team within 7 days of Incorrect Delivery Date. we are unable to provide you support after 7 days of incorrect delivery date as courier service answers only if false delivery reported within 7 Days,
You will get Notifications Of Delivery on SMS or Email or What's app From Courier Company.
Refund & exchange
Product Exchange or payment Refund is not allowed once you received the Parcel; in case your order is shipped and then you want to cancel you need to reject the parcel while delivery. and after receiving it back to our office we will refund your Product Sub-total amount.
The exchange will be made only with Valid Reason approved By Mayaaland Team, defective Product will be replaced with new working products after receiving damaged Products.
If you have any questions please drop us a line at contact@mayaaland.com or call +91 +91 96558 92089 between 10:00 am and 6:00 pm Monday to Friday or 10:00 am and 5:00 pm Saturday to Sunday.
All disputes are subject to Chennai jurisdiction only
